Terms of service

• Descriptive Use Only: All product names, logos, brands, vehicle makes, and models featured or referred to within this website (including, but not limited to: Toyota, Tacoma, Tundra, RAV4, Sequoia, and TRD PRO) are the exclusive intellectual property and registered trademarks of their respective trademark holders.
• No Corporate Affiliation: Grille Pros Canada has no official affiliation, sponsorship, endorsement, authorization, or partnership with Toyota Motor Corporation or any original vehicle manufacturer. Any use of OEM makes, models, or trim terminology on this storefront is executed strictly under Nominative Fair Use doctrines for the sole purpose of indicating vehicle fitment and compatibility.
• Product Classification: All grilles sold on this site are aftermarket cosmetic upgrades made primarily from ABS plastic. They are not OEM parts. Products may vary slightly in appearance due to lighting, manufacturing, or screen differences. Minor imperfections consistent with ABS manufacturing may occur and are not considered defects.

• Customs and Regulatory Delays: Because our products undergo import processing, we are not responsible or liable for logistics delays caused by international customs clearance, border inspections, agricultural holds, weather, or other external carrier factor nodes.
• In-Transit Cancellation Freeze: Orders that have been fulfilled and are actively verified by a tracking ledger to be in transit or clearing customs cannot be cancelled, amended, or refunded. A delivery delay does not constitute a failure to deliver or a breach of contract on our part.
• Lost Package Determination: Refunds or replacement shipments will only be evaluated if the carrier officially declares a package as permanently lost or destroyed in writing.

• Dispute Restriction: The Buyer explicitly waives the right to initiate a credit card chargeback or payment dispute with their financial institution under claims of "Product Not Delivered" or "Item Not Received" while the shipment is actively verified by tracking to be in transit, clearing customs, or experiencing carrier backlogs.
• Retention of Legal Title: Legal title, ownership, and property rights of the physical merchandise do not pass to the Buyer until Grille Pros Canada has received and permanently cleared full payment.
• Civil Conversion Notice: If you execute a chargeback, receive a financial reversal from your bank, and subsequently take delivery of the merchandise, you are in unlawful possession of our corporate property. This constitutes the civil tort of Conversion of Goods and Unjust Enrichment.
• Contractual Penalties & Fees: If a chargeback is successfully processed by a bank but the product is ultimately delivered, the Buyer agrees to pay Grille Pros Canada the original invoice amount plus a mandatory $50.00 CAD/USD administrative and chargeback processing fee to cover bank chargeback penalties and administrative costs.
• Mandatory Return Window: To waive the administrative fee, the Buyer must return the uninstalled merchandise in its original packaging using a prepaid label provided by us. The package must receive a carrier scan within five (5) business days of delivery confirmation.
• Collection and Law Enforcement Escalation: Failure to repay the balance or return the merchandise will result in immediate forfeiture of the account to an international third-party collection agency, resulting in a negative delinquency report to major credit bureaus (Equifax, Experian, TransUnion). Furthermore, we reserve the right to file cross-border civil claims and report the matter as retail fraud to the law enforcement agency in the Buyer’s local residential jurisdiction.

• Fitment Verification: It remains the sole responsibility of the Buyer to verify their specific vehicle year, trim line, and bumper configuration to ensure compatibility before finalizing a purchase.
• Installation Indemnification: Professional installation by a licensed technician is strongly recommended. Grille Pros Canada is not responsible or liable for improper installation, damage caused to vehicles during installation, or a failure to follow manufacturer or vehicle guidelines.
• Limitation of Liability: To the maximum extent permitted by applicable law, Grille Pros Canada shall not be liable for any direct, indirect, incidental, or consequential damages, loss of profits, revenue, vehicle damage, personal injury, or installation-related issues. Our total financial liability shall not exceed the amount paid for the product. Use of our products is executed strictly at your own risk.

• For any unlawful purpose
• To violate any Canadian laws or regulations
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To transmit malicious code or interfere with site functionality
• To engage in fraudulent, misleading, or transaction manipulation activity

REFUND FEES:  If your order is cancelled for any reason there will be a fee of 10% in order to cover payment processing fees associated with accepting your order.  These fees are included in the 20% restocking fee, but where there is no item to be restocked, the minimum 10% fee will be charged.  Be assured we will always offer alternatives should there be any challenges in completing your order.  We expect only as a last resort will we be required to apply this fee.

Returns may be accepted in accordance with our Return Policy.

• Items must be unused and in original packaging.
• Customers may be responsible for return shipping costs.
• Certain items, including custom or installed products, may be non-refundable.