Terms of Service

Last updated: September 20, 2026

This website is operated by 1588837 B.C. Ltd., operating as Grille Pros Canada ("we", "us" and "our"). We offer this website, including all information, tools and services on it, on the condition that you accept these Terms of Service, along with our Returns and Cancellations policy, Shipping Policy and Privacy Policy, which form part of these terms.

By browsing our site or buying from us, you agree to these terms. Please read them before you order, and contact us if anything is unclear. Our store is hosted on Shopify Inc.

Section 1: Online Store Terms

By agreeing to these terms, you confirm that you are at least the age of majority in your province, territory or state. You may not use our products or this site for any illegal or unauthorized purpose.

Section 2: General Conditions

We may refuse service to anyone, for any lawful reason, at any time. Payment card information is always encrypted in transit. You may not copy, resell or exploit any part of this site without our written permission.

Section 3: Accuracy of Information

We work hard to keep our product information accurate and current. However, it is provided for general information, and you should not rely on it as your only source when making a decision.

Section 4: Prices and Changes

Prices are in Canadian dollars unless stated otherwise and may change without notice. The price you pay is the one shown at checkout. We may modify or discontinue any product at any time.

Section 5: Our Products

We sell aftermarket grilles and accessories. They are not original manufacturer (OEM) parts. Our grilles are made from ABS plastic; small surface marks from moulding, and slight colour differences from photos or screens, can occur and are not defects. We may limit quantities, or limit sales to any person or region.

We welcome honest reviews. Reviews containing private information, false statements or profanity may be unpublished.

Section 6: Orders and Billing

We may refuse, limit or cancel any order, including orders that appear to be placed by resellers or that show signs of fraud. If we cancel an order, we will contact you and refund what you paid. You agree to provide accurate, current purchase and contact information.

Section 7: Fitment and Compatibility

Each product page and our trim picker show the years and trims a product is built for. We guarantee that a product fits the vehicles and trims listed for it, to the manufacturer's specification, as set out in our Returns and Cancellations policy. Trim levels, packages, bumpers and sensors vary, and we cannot inspect your vehicle, so choosing the correct year, model and trim is your responsibility. Orders placed for the wrong vehicle or trim are not covered by the guarantee and are handled as standard returns. We are happy to help you check before you order.

Section 8: Shipping, Delivery and Risk

• Free shipping: we ship free across Canada. You will never be charged duties or brokerage fees at delivery.
• Timelines: orders are usually processed within 2 to 5 business days (5 to 7 during busy periods), and transit usually takes 5 to 14 business days. These are estimates, not guarantees. Weather and carrier delays are outside our control.
• Delays in transit: an order that tracking shows is moving cannot be cancelled because of a delay, unless it has not been delivered within 30 days of your order date. After that point, you may cancel before delivery for a full refund, with no fee, within 15 days.
• Lost parcels: if tracking shows no movement for 21 consecutive business days, we will open a carrier claim and send you a replacement or a refund.
• Your address: please check your shipping address carefully. We cannot be responsible for orders delivered to an incorrect address entered at checkout, and we cannot redirect or intercept parcels once shipped.
• Signature: we may require a signature on delivery for orders near or above $499.99.
• Risk of loss: responsibility for the order passes to you when the carrier marks it delivered.

Section 9: Returns and Cancellations

Returns, cancellations, refused deliveries and their fees are covered in our Returns and Cancellations policy, which forms part of these terms.

Section 10: Payment Disputes

We answer every message, so please contact us first if something goes wrong. It is almost always faster than a bank dispute.

By placing an order, you agree not to file a payment dispute or chargeback for "not received" while tracking shows the order is in transit or delayed by the carrier within the delivery window described in Section 8, except where the law gives you that right. You agree that we may provide tracking, delivery and other order records to your card issuer.

If a chargeback is decided in your favour and you also receive the goods, you agree to either:

1. return the item unused, in its original packaging, using a prepaid label we provide, with the parcel scanned by the carrier within 5 business days of delivery, or
2. pay the original order amount, plus our reasonable costs of recovering it where the law allows.

Unpaid amounts may be referred to a licensed collection agency, and we may pursue any other remedy available to us by law, including reporting suspected fraud to the appropriate authorities. Ownership of the goods passes to you only once payment is complete.

Section 11: Installation and Use

Our grilles are designed to bolt on to factory mounting points, and we recommend following the included instructions. If you are not confident doing the work yourself, we recommend a qualified installer. You install and use our products at your own risk. We are not responsible for damage to your vehicle, wiring or components during installation, for any effect on your vehicle's warranty, or for any traffic or safety regulations that apply to modified vehicles in your area.

Section 12: Third-Party Tools and Links

Our site may include third-party tools or links, such as payment, shipping and review services. We do not control them and are not responsible for their content, products or practices.

Section 13: Your Submissions

If you send us reviews, photos, ideas or other material, you confirm that you have the right to share it and that it does not break anyone else's rights. We will only post photos of your vehicle with your permission.

Section 14: Personal Information

Your personal information is handled under our Privacy Policy.

Section 15: Errors and Omissions

Occasionally our site may contain errors in product descriptions, pricing, availability or shipping times. We may correct them and update or cancel orders at any time, including after you have ordered. If we cancel your order because of an error, you receive a full refund.

Section 16: Prohibited Uses

You may not use this site to break any law, infringe anyone's rights, submit false information, upload malicious code, scrape or collect others' information, or interfere with the site's security.

Section 17: Warranties and Limitation of Liability

Our products come with the rights you have under consumer protection and sale of goods law, including that they match their description and are of acceptable quality. Beyond those rights, our Fitment Guarantee and our Returns and Cancellations policy, we make no other warranties. To the fullest extent the law allows, we (including our directors, employees and suppliers) are not liable for indirect, incidental, special or consequential losses, such as lost profits, arising from the purchase, installation or use of our products, and our total liability for any claim is limited to the amount you paid for the product involved. Nothing in these terms limits or excludes any right or remedy you have under consumer protection law that cannot legally be limited or excluded.

Section 18: Indemnification

You agree to hold 1588837 B.C. Ltd. and its directors, employees and suppliers harmless from third-party claims, including reasonable legal costs, caused by your own misuse of our products, your breach of these terms or your violation of any law, to the extent the law allows.

Section 19: Severability

If any part of these terms is found unenforceable, it will be enforced as far as the law allows, and the rest of these terms still apply.

Section 20: Termination

We may end your access to our site if you breach these terms. Any amounts you owe up to that date remain payable.

Section 21: Entire Agreement

These terms and the policies they reference are the entire agreement between you and us about your use of this site and your purchases. If we do not enforce a right in one instance, that does not waive it.

Section 22: Governing Law

These terms are governed by the laws of British Columbia and the applicable laws of Canada, and disputes will be resolved in the courts of British Columbia. This is subject to any consumer protection law of your province or territory that gives you the right to rely on its laws or bring a claim there.

Section 23: Changes to These Terms

We may update these terms by posting changes on this page. The version posted when you place an order applies to that order.

Section 24: Contact Information

Questions about these terms can be sent to info@grillepros.ca or 647-321-5834 (call or text). 1588837 B.C. Ltd., operating as Grille Pros Canada, Vancouver, BC, Canada.

Notice of Non-Affiliation

Grille Pros Canada is not affiliated with, authorized or endorsed by, or in any way officially connected with Toyota Motor Corporation, Ford Motor Company or any of their subsidiaries or affiliates. Toyota, Tundra, Tacoma, 4Runner, Sequoia, RAV4, TRD, TRD Pro, Ford, F-150, Bronco, Ranger, Raptor and related names, marks and emblems are trademarks of their respective owners. They are used on this site only to identify which vehicles our products fit.