Returns and Cancellations

Last updated: September 20, 2026

Return Policy

At Grille Pros Canada, we stand behind every grille we sell and want you to love the look of your truck. Please read the policy below so your return or cancellation goes smoothly.

To start a return, email info@grillepros.ca or call or text 647-321-5834 with your order number. Please do not send anything back until you have a Return Authorization number from us; returns sent without one cannot be accepted.

30-Day Returns

You may return an item within 30 days of delivery if it meets all of these conditions:

  • The item is uninstalled, unused and unmodified.
  • It is in its original packaging, with all hardware, lights, wiring and letters included.
  • It is not a custom, special-order or final-sale item.
  • You arrange and pay for the return shipping.

Refunds

  • Refunds are processed after we receive and inspect the returned item, usually within 3 to 7 business days.
  • Approved returns carry a 20% restocking fee, which covers the cost of handling and restocking.
  • We reserve the right to deduct a further amount from items that arrive damaged, installed, modified or incomplete.
  • Free shipping on your original order is not charged back to you, but return shipping costs are your responsibility.
  • We recommend insuring your return shipment. We are not responsible for returns lost or damaged on the way back to us.
  • Refunds go to your original payment method. Your bank may take 5 to 10 business days to show the credit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If it is damaged in shipping, or we sent the wrong item, please email us within 48 hours of delivery with photos of the box (including the shipping label) and of the item. Once confirmed, we will send a replacement and arrange the return at no cost to you. Please do not install an item you are reporting as damaged.

Lost and Stolen Packages

  • If your order has not arrived within 30 days of the date you placed it, you may cancel at any time before it is delivered, and we will refund you in full, with no cancellation fee, within 15 days.
  • If tracking shows no movement for 21 consecutive business days, we will also open a claim with the carrier and send you a replacement or a refund, whichever you prefer.
  • Once a package is marked delivered, it is your responsibility. If it is stolen after delivery, we cannot refund it, but we are happy to help you file a claim with the carrier.
  • For orders near or above $499.99, we may require a signature on delivery.

Fitment Guarantee

We guarantee that each grille fits the vehicles and trims listed on its product page, to the manufacturer's specification. If you order the correct product for your vehicle's actual year, model and trim, and it does not fit, please contact us within 48 hours of delivery with your order number, your vehicle details and photos of the issue. Once confirmed, we will send a replacement or a full refund, and we cover the return shipping.

Choosing the correct vehicle and trim is your responsibility. We cannot see your vehicle, so an order placed for the wrong year, model or trim is not covered by the guarantee and is handled as a standard return under this policy. The guarantee also does not cover vehicles with aftermarket bumpers or other front-end modifications. If you are unsure of your trim, send us your year, model and trim and we will gladly help you check before you order.

Suspicious Activity

To protect our customers and our business, we may deny a return request or cancel an order where we see signs of fraud or abuse, for example:

  • repeated claims of non-delivery,
  • payments flagged as potentially fraudulent, or
  • accounts with an unusually high number of returns.

Cancellation Policy

Plans change, and we get it. Here is how cancellations work.

Before your order ships: you may cancel by emailing or calling us. A 10% cancellation fee applies to cover the payment processing costs we cannot recover from the original transaction. This fee does not apply if you cancel under a right given to you by law, such as late delivery.

Adding to an order: please do not place a second order intending to cancel the first, as the cancellation fee would still apply. Contact us instead and we will update your order and send you a payment link for the difference.

After your order ships: it can no longer be cancelled. Once it arrives, it falls under the Return Policy above.

Refused deliveries: refusing a delivery without contacting us first is treated as a return. The 20% restocking fee and the cost of shipping the order both ways are deducted from any refund.

Your Legal Rights

This policy is in addition to your rights under consumer protection law, including the laws of your province. Nothing in it limits those rights. Where the law gives you a right that this policy does not, the law applies.

Questions

If you have any questions about a return or cancellation, email info@grillepros.ca or call or text 647-321-5834. We are here to help.

Thank you for choosing Grille Pros Canada. We appreciate your business and look forward to seeing your truck with its new grille!

1588837 B.C. Ltd., operating as Grille Pros Canada · Vancouver, BC, Canada