Privacy Policy

Last updated: September 20, 2026

1588837 B.C. Ltd., operating as Grille Pros Canada ("we", "our" or "us"), is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit or make a purchase from www.grillepros.ca. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us when you make a purchase, create an account, subscribe to emails or marketing, or contact us for support. This may include your name, billing and shipping address, email address, phone number and payment information (processed securely by third-party payment providers).

We may also automatically collect certain information, including your IP address, browser type and device information, website usage data (pages visited, time spent and similar), and cookies and similar technologies.

2. How We Use Your Information

  • Process and fulfill orders
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve our website, products and services
  • Send marketing and promotional communications (you may opt out at any time)
  • Detect and prevent fraud or unauthorized activity
  • Show our website in the right language for your region (see section 4)

3. Sharing Your Information

We do not sell your personal information. We share it with trusted third parties only as needed to run our business, including payment processors (such as Shopify Payments and PayPal), shipping carriers and fulfillment providers, marketing and analytics providers (such as Google Analytics and Meta), and our website host, Shopify. These third parties must protect your information and use it only for the services they provide to us.

4. Language and Region Detection

To show visitors from Quebec our website in French first, our site sends your IP address to a third-party service, GeoJS, the first time you visit, to estimate your province or region. We use the result only to choose the language of the page, and we store a cookie so the check happens only once. You can switch languages at any time using the language selector.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your language choice, analyze website traffic and performance, and personalize content and advertisements. You can disable cookies in your browser settings, but some site features may not work as intended.

6. Data Retention

We keep your personal information only as long as needed to fulfill the purposes in this policy, comply with legal, tax and accounting obligations, and resolve disputes and enforce agreements.

7. Your Privacy Rights

Under Canadian privacy law, including PIPEDA and applicable provincial laws, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, and withdraw your consent to our use of your information (subject to legal limits). To exercise these rights, contact us using the details below.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services and Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their privacy policies before sharing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

12. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact us:

1588837 B.C. Ltd., operating as Grille Pros Canada
Email: info@grillepros.ca
Phone and text: 647-321-5834
Vancouver, BC, Canada